Many homeowners are wary of changing their HVAC service provider even when they are not thrilled with the level of service provided. Dealing with change is difficult for some people – some more than others.
This is because they are lulled into complacency and believe that this is the best they can get. However, there are countless of HVAC service providers that offer superior service in an appropriate and timely manner.
You know it’s time to fire your current HVAC service provider if you experience any of the following signs.
#1: Subpar Record Keeping
You know your HVAC provider is not giving you superior service if the technicians come to your home unprepared. Most companies provide their employees with smart phones, tablet computers, and wireless devices to streamline service records and make it accessible. It is time to change providers if the technician rings your bell with a wrinkled rag in hand in the name of paperwork.
#2: Not Punctual
An emergency demands quick response time. If your HVAC contractor takes ages to get to your door because they got lost in the streets, you should seriously consider better options. Some of the best companies have their vans equipped with GPS devices to allow technicians to reach your property in record time.
#3: Performance Issues Are Not Identified
One of the core responsibilities of an HVAC technician is to identify potential problems before a full-blown breakdown takes place. There are sophisticated electric tools in the market that allows companies to take stock of their employee’s performance. Training is provided to eradicate problem areas and deficiencies. Companies that are serious about their customers take little things, like response time, courtesy, and proper repairs seriously.
#4: Frequent Misdiagnosis
Companies that solve a problem, only for it to occur again are not diagnosing the problem correctly. This may just be causing you to lose bucketful of money. Not to mention, repeat visits are also time-consuming. Electronic diagnostic tools are used by superior HVAC service providers that facilitate accurate and quick problem solving.
#5: Security Woes
It may be time to change your service provider if you cringe or feel uneasy every time the technician writes down your credit card number on a random piece of paper. Mobile electronic devices are used by better companies to encrypt payment information so that you are safe from identity thefts.
#6: No Access to Parts
It can be frustrating to wait for an HVAC service provider to show up on a hot summer’s day to fix your air conditioning, only to find out that they do not have the required part. The best HVAC companies allow technicians to find a complete parts inventory on their mobile devices. This helps them find a part quickly and get your air conditioning in working order promptly.
#7: Inferior Customer Service
The best HVAC companies place customer service as a priority. This means short hold times and accurate information from a knowledgeable person. You should think about getting a new service provider if you are frustrated by the lack of concern or information on the phone.That could be a telltale sign!